How long is the rental for?
3 hours
What if I’m late returning?
You’ll be charged $10 / hr extra.
What if I can’t remember my code?
Your code was also sent to you in an email. You can also get your codes by clicking return items on the website or you can call the helpline 0210307231. You can always write your code on your hand too.
My lock won’t open.
Double check you have the entered the correct code and pushed "Enter". If you make a mistake, push "Clear" and start again. If it's a last minute booking you will need to dial "0" eight times and then "Enter" before entering your code.
Can I just rent a wetsuit?
Sorry wetsuits only is not an option.
Where do I find the Surf Locker?
We have several locations, see here for directions.
How do I make an order?
Instructions are found here.
What if I broke a fin?
There’s a $30 charge to replace a fin.
I've been charged $250 but I returned the board correctly and on time. What should I do ?
It can take your bank several days to release the $250 hold but for most banks it only takes 24 - 48 hrs. If everything is returned correctly we release the hold at our end the next day after your rental. We'll contact you if there was an extra charge or additional fees.